Restaurant automation and technology is rapidly changing the way restaurants operate and function. Integrated with the restaurant POS system Self-Ordering Kiosks are fast gaining momentum in changing the way orders are placed at quick-service restaurants with high footfall.
A self-ordering kiosk can be employed as a self-service food ordering system wherein the customers can place an order directly at the kiosk. The kiosk is a small free-standing physical structure that displays the entire menu for the customers to choose from. The orders are placed directly at the POS without the intervention of the cashier or server.
Self-ordering kiosks work very well at fast food restaurants, quick service restaurants, and casual dine restaurants where the footfall is high.
For example, KFC uses dual point technology, which allows customers to order their food at one point and collect it at another. The kiosks also let customers customize the food as per their liking.