Self-service kiosks as a format was first brought into force by KFC in USA. KFC first introduced a self-service kiosk in 2004, and presently it has around 25 self-service kiosks. KFC Director of Technology stated, “We’ll continue to introduce self-service kiosks to more restaurants as well as leverage technology to offer our customers as an even better dining experience.” Following which, this concept attracted a lot of attention and is steadily getting accepted by the fast food franchises, and large chain restaurants.
This format has gained widespread acceptance for reasons more than one. Not only it helps the restaurants to counter the chronic problem of labor shortage, but it also helps them to reduce their operating expense and boosts the customer experience as it accelerates the entire ordering process while reducing the scope of manual mistakes to a great extent.
Self-service kiosks, which customers can access 24×7 has been present in Japan for decades; however, it is never too late to catch up to something new. The F&B industry in USA has already made its presence felt in this format; they need to hone their skills a bit further!
Mostly in self-service kiosks, payment options are made cashless. Payments are generally accepted via cards. Although this, however, does not mean that the customers who want to pay via cash will have no options on the table, they can very effectively hand over their cash to the staff upon collecting their orders.
There are other leading brands like Subway who are also trying to explore this format to use it to their advantage. This increasingly shows that all the fast food chains are venturing into this arena to counter the plaguing problem.
Considering the tremendous shortage of workforce that exists in Singapore’s landscape, self-service kiosks is a new trend in Singapore which has come as a welcoming solution and hence it is readily accepted by all the leading fast food restaurant chains in the country. Let’s wait and watch how the self-service kiosks help the restauranteurs of this country and how it smoothens the entire restaurant operations.